The following questions are designed to answer the most common questions in regards to withdrawing funds from your account with Rocketoption.
If you have any other question about banking at Rocketoption, you can always contact us via our live chat or visit our contact us page for more information.
Withdrawing funds – how does it work?
At Rocketoption, we have designed our withdrawal process to be as easy and secure as our funding process. To begin the process first log in and then choose the banking page and choose the ‘Withdrawal’ option. Then fill out the fields and click ‘next’.
What are methods for withdrawal?
Rocketoption policy for withdrawal is that all withdrawals will be processed to the original source of the funds.
If the value of the withdrawal request exceeds the value of the amount deposited by credit card the remaining value will be transferred by wire transfer.
In order to comply with anti-money laundering policies, Rocketoption will request the following documentation before the first withdrawal:
• Official ID with picture (not expired)
• Proof of address
• If credit card was used to deposit funds: Credit card front and back showing only the last 4 digits.
**Please note that if a trader uses multiple credit cards to deposit funds, the documents listed above will be required for each credit card.
Customers will be notified by e-mail regarding documentation required. Withdrawals will not be processed and confirmed until these documents are received. For the second and the further withdrawals, it’s mandatory to fill and sign the Withdrawal Form, and to send it to the email: [email protected]
Please click here to download the Withdrawal Form.
What are the withdrawal charges?
There are withdrawal charges associated with certain Rocketoption account levels:
REGULAR: Your first withdrawal is free
GOLD: One free withdrawal per calendar month
PLATINUM: Every withdrawal is free!
Skrill (Moneybookers): 2%
PayPal & Neteller: 3.5%
Wire fee: 30USD / 25EUR / 20GBP/ 2500JPY.
Minimum withdrawal amount: 100USD / 100EUR/ 100GBP/ 10,000JPY/ 611CNY
Minimum withdrawal amount via bank wire transfer: $1000/€1000/£1000/¥100,000/ руб 70,000
Please note that there might be an additional fee, related to intermediary banks.
Are there certain times when I can make withdrawal requests?
Requests for withdrawals can be made at any time via the Rocketoption site. The requests will be processed only after identification has been verified and during business hours of financial institutions. The withdrawal process takes from 2 up to 7 business days.
Do you require a minimum withdrawal amount?
There is no minimum withdrawal amount for Moneybookers at Rocketoption.
Is there a withdrawal limit?
Withdrawals are capped at the amount of funds that are currently in the account.
How long does it take to get my money?
Withdrawal requests are handled as quickly as possible we work to release the funds as quickly as possible. To expedite this process, we ask that you send in the documents detailed above so that once your identity is verified we can begin to process the withdrawal process.