1.1. The Agreement is entered by and between Rocketoption Ltd (hereinafter called the “Company”) on the one part and the Client (which may be a legal entity or a natural
1.2. The Company is authorized and regulated by the Securities and Exchange Commission
1.3. This Client Agreement with the following documents found on the Company’s Website, as amended from time to time: Client Categorization Policy, Investor Compensation
Fund, Risks Disclosure and Warnings Notice, Summary of Best Interest and Order Execution Policy, Summary of Conflicts of Interest Policy (together, the “Agreement”) set out
the terms upon which the Company will offer Services to the Client. In addition, the various documents above sets out the matters which the Company is required to disclose to
the Client under the Applicable Regulations.
1.4. The Agreement overrides any other agreements, arrangements, express or implied statements made by the Company or any Introducer(s).
2. Interpretation of Terms
2.1. In this Agreement:
“Access Data” shall mean the Login and Password of the Client, which are required so as to have access on and use the Platform.
“Account Opening Application Form” shall mean the application form/questionnaire completed by the Client in order to apply for the Company’s Services under this Agreement
and a Client Account, via which form/questionnaire the Company will obtain amongst other things information for the Client’s identification and due diligence, his categorization
and appropriateness or suitability (as applicable) in accordance with the Applicable Regulations.
“Affiliate” shall mean in relation to the Company, any entity which directly or indirectly controls or is controlled by the Company, or any entity directly or indirectly under common
control with the Company; and “control” means the power to direct or the presence of ground to manage the affairs of the Company or entity.
“Agreement” shall mean this “Client Agreement” and the following documents found on the Company’s Website: the Client Categorization Policy, Investor Compensation Fund,
Risks Disclosure and Warnings Notice, Summary of Best Interest and Order Execution Policy, Summary of Conflicts of Interest Policy, as amended from time to time and any
subsequent Appendices added there to.
“Applicable Regulations” shall mean (a) Rules or any other rules of a relevant regulatory authority having powers over the Company; (b) the Rules of the relevant Market; and (c)
all other applicable laws, rules and regulations of European Union.
“Binary Option” shall mean the Financial Instrument traded under this Agreement, which allows the traders to earn a fixed amount if they correctly predict whether the value of
the Underlying Asset will reach above or below the Strike Price when it expires. If traders incorrectly predict the direction of the asset’s value, they lose their investment.
“Business Day” shall mean any day, other than a Saturday or a Sunday, or the 25th of December, or the 1st of January or any other or international holidays to be announced
on the Company’s Website.
“Call Option” shall mean the one of the two option choices in Binary Options trading. If a trader believes that the value of the Underlying Asset will reach a higher value at the
time of expiry, then they can purchase a call option.
“Client Account” shall mean the exclusive personalized account of the Client consisting of all the Open Positions and Orders of the Client the balance of the Client money and
deposit/withdrawal transactions of the Client money.
“Event of Default” shall have the meaning given in paragraph 24.1.
“Financial Instrument” shall mean the Financial Instruments under the Company’s license which can be found in the document “Company Information” on the Website.
“Force Majeure Event” shall have the meaning as set out in paragraph 27.1.
“Introducer” shall have the meaning as set put in paragraph 35.1.
“Investment Services” shall mean the Investment Services under the Company’s license which can be found in the document “Company Information” on the Website.
“Open Position” shall mean any open option contract (call and / or put) which has not been closed.
“Order” shall mean an instruction from the Client to trade in Binary Options. There are two types of orders in Binary Option trading: Call Option and Put Option.
“Parties” shall mean the parties to this Client Agreement – the Company and the Client.
“Platform” shall mean the electronic mechanism operated and maintained by the Company, consisting of a trading platform, computer devices, software, databases,
telecommunication hardware, programs and technical facilities, which facilitates trading activity of the Client in Binary Options via the Client Account.
“Professional Client” shall mean a “Professional Client” for the purposes of Rules, as specified in the Client Categorization Policy found in the Company’s Website.
“Put Option” shall mean one of the two option choices in Binary Option trading. If a trader believes that the value of the underlying asset will drop to a lower value at the time of
expiry, then they can purchase a call option.
“Retail Client” shall mean a “Retail Client” for the purposes of the Rules, as specified in the Client Categorization Policy found in the Company’s Website.
“Services” shall mean the services to be offered by the Company to the Client under this Agreement, as set out in paragraph 6.1.
“Strike Price” shall mean the he price at which the owner of an option can purchase (call) or sell (put) the Underlying Asset.
“Underlying Asset” shall mean the object or underlying asset in a Binary Option which may be Currencies, Equity Indices, Metals, Forwards, Commodities, Stocks and Indices,
Futures. It is understood that the list is subject to change and clients must refer each time on the Platform.
“Underlying Market” shall mean the relevant market where the Underlying Asset is traded.
“Website” shall mean the Company’s website at www.Rocketoption.com or such other website as the Company may maintain from time to time.
“Written Notice” shall have the meaning set out in paragraphs 23.3 and 23.4.
2.2. Words importing the singular shall import the plural and vice versa. Words importing the masculine shall import the feminine and vice versa words denoting persons include
corporations, partnerships, other unincorporated bodies and all other legal entities and vice versa.
2.3. Paragraph headings are for ease of reference only.
2.4. Any reference to any act or regulation or Law shall be that act or regulation or Law as amended, modified, supplemented, consolidated, re-enacted or replaced from time to
time, all guidance noted, directives, statutory instruments, regulations or orders made pursuant to such and any statutory provision of which that statutory provision is a re-
enactment, replacement or modification.
3. Application and Commencement
3.1. After the Client fills in and submits the Account Opening Application Form, together with all the required identification documentation required by the Company for its own
internal checks, the Company will send him a notice informing him whether he has been accepted as a Client of the Company. It is understood that the Company is not to be
required (and may be unable under Applicable Regulations) to accept a person as its Client until all documentation it requires has been received by the Company, properly and
fully completed by such person and all internal Company checks (including without limitation anti-money laundering checks, appropriateness or suitability tests as the case may
be) have been satisfied. It is further understood that the Company reserves the right to impose additional due diligence requirements to accept Clients residing in certain
3.2. The Agreement shall take effect and commence upon the receipt by the Client of a notice sent by the Company informing the Client that he has been accepted as the
3.3. In order to comply with anti-money laundering policies, Rocketoption will request the following documentation after the first deposit:
• Official ID with picture (not expired)
• Proof of address (utility bill or bank statement)
• If credit card was used to deposit funds: Credit card front and back showing only the last 4 digits.
**Please note that if a trader uses multiple credit cards to deposit funds, the documents listed above will be required for each credit card.
4. Client Categorization
4.1. We shall treat you as a Retail Client for the purposes of the Rules and the Applicable Regulations. You have the right to request a different method of categorization as is
explained under the Client Categorization Policy found on the Company’s Website. However, if you request a different categorization and the Company agrees to such
categorization, you accept that the level of protection that is afforded by and other Applicable Regulations may differ.
4.2. It is understood that the Company has the right to review the Client’s Categorization and change his Categorization if this is deemed necessary (subject to Applicable
Regulations). The Client accepts that when categorizing the Client and dealing with him, the Company will rely on the accuracy, completeness and correctness of the
information provided by the Client in his Account Opening Application Form and the Financial Suitability Questionnaire. The Client has the responsibility to immediately notify the
Company in writing if such information changes at any time thereafter.
4.3. It is understood that the Company has the right to review the Client’s Categorization and change if this is deemed necessary (subject to Applicable Regulations).
5.1. In providing the Service of Reception and Transmission and Execution of Client Orders, the Company is obliged under Applicable Regulations to seek information from a
Client or potential Client regarding his knowledge and experience in the investment field relevant to the specific type of service or Financial Instrument offered or demanded, so
as to enable the Company to assess whether the service or Financial Instrument is appropriate for the Client. Where the Client or potential Client elects not to provide the
information regarding his knowledge and experience, or where he provides insufficient information regarding his knowledge and experience, the Company will not be able to
determine whether the service or Financial Instrument is appropriate for him. The Company shall assume that information about his knowledge and experience provided from
the Client to the Company is accurate and complete and the Company shall have no responsibility to the Client if such information is incomplete or misleading or changes or
becomes inaccurate and the Company will be deemed to have performed its obligations under Applicable Regulations, unless the Client has informed the Company of such
6.1. Binary Options trading with the Company involves the provision of the following investment and ancillary services from the Company to the Client, subject to the Client’s
obligations under the Agreement being fulfilled:
(a) Reception and transition of Orders of the Client in Binary Options.
(b) Execution of Orders in Binary Options.
(c) Cash/collateral management, according to paragraph 16.
(d) Foreign Currency Services provided they are associated with the provision of the reception and transmission service of paragraph 6.1.(a) and (b) of the Agreement.
6.2. The Company reserves the right, at its discretion, at any time to withdraw the whole or any part of the Services or types of Binary Options or Underling Assets on a
temporary or permanent basis and the Client agrees that the Company will have no obligation to inform the Client of the reason.
6.3. It is understood that the Company shall not hold any Client assets or Financial Instruments of the Client and shall not be providing safekeeping and administration of
Financial Instruments for the account of Client or custodianship.
7. Advice and Commentary
7.1. The Company will not advise the Client about the merits of a particular Order or give him any form of investment advice and the Client acknowledges that the Services do
not include the provision of investment advice in Binary Options or the Underlying Markets or Assets. The Client alone will decide how to handle his Client Account and place
Orders and take relevant decisions based on his own judgement.
7.2. The Company will not be under any duty to provide the Client with any legal, tax or other advice relating to any Transaction. The Client may wish to seek independent
advice before entering into a Transaction.
7.3. The Company may, from time to time and at its discretion, provide the Client (or in newsletters which it may post on its Website, or provide to subscribers via its Website or
otherwise) with information, recommendations, news, market commentary or other information but not as part of its Services to the Client. Where it does so:
(a) The Company will not be responsible for such information.
(b) The Company gives no representation, warranty or guarantee as to the accuracy, correctness or completeness of such information or as to the tax or legal consequences of
any related Transaction.
(a) This information is provided solely to enable the Client to make his own investment decisions and does not amount to investment advice or unsolicited financial promotions to
(b) If the document contains a restriction on the person or category of persons for whom that document is intended or to whom it is distributed, the Client agrees that he will not
pass it on to any such person or category of persons.
(c) The Client accepts that prior to dispatch, the Company may have acted upon it itself to made use of the information on which it is based. The Company does not make
representations as to the time of receipt by the Client and cannot guarantee that he will receive such information at the same time as other clients.
7.4. It is understood that market commentary, news, or other information provided or made available by the Company are subject to change and may be withdrawn at any time
8. License and the Platform Trading
8.1. Subject to the Client’s obligations under the Agreement being fulfilled, the Company hereby grants the Client a limited License, which is non-transferable, non-exclusive and
fully recoverable, to use the Platform (including the use if the Website and any associated downloadable software available from time to time) in order to place Orders in Binary
8.2. The Company reserves the right, at its discretion, at any time to withdraw the whole or any part of the License or the Platform or Website or downloadable software and to
alter, change, modify, remove, limit or add any part or functionality or command or mode on a temporary or permanent basis and the Client agrees that the Company will have
no obligation to inform the Client of the reason.
8.3. The Company does not guarantee that the Client will be able to access or use the Platform at all times and from any location.
8.4. The Company has the right to shut down the Platform at any time for maintenance purposes without prior notice to the Client, but this will be done only in weekends. In
these cases the Platform will be inaccessible.
8.5. The Client is solely responsible for providing and maintaining the compatible equipment necessary to access and use the Platform, which includes at least a personal
computer, internet access by any means and telephone or other access line. Access to the internet is an essential feature and the Client shall be solely responsible for any fees
necessary in order to connect to the internet.
8.6. The Client represents and warrants that he has installed and implemented appropriate means of protection relating to the security and integrity of his computer and that he
has taken appropriate actions to protect his system from computer viruses or other similar harmful or inappropriate materials, devices, information or data that may potentially
harm the Website, the Platform or other systems of the Company. The Client further undertakes to protect the Company from any wrongful transmissions of computer virus or
other similarly harmful or inappropriate material or device to the Company Platform from his personal computer.
8.7. The Company will not be liable to the Client should his computer system fail, damage, destroy and/or format his records and data. Furthermore, if the Client incurs delays
and any other form of data integrity problems that are a result of his hardware configuration or mismanagement, the Company shall not be liable.
8.8. The Company will not be liable for any such disruptions or delays or problem in any communication experienced by the Client when using the Platform.
8.9. Orders with the Company are placed only with the use of Access Data on the Platform, through the Client’s compatible personal computer connected to the internet. It is
agreed and understood that the Company will be entitled to rely and act on any Order given by using the Access Data on the Trading Platform without any further enquiry to the
Client and any such Orders will be binding upon the Client.
9. Intellectual Property
9.1. The Platform, all copyrights, trademarks, patents, service marks, trade names, software code, icons, logos, characters, layouts, trade secrets, buttons, color scheme,
graphics and data names are the sole and exclusive Intellectual Property (IP) of the Company and are protected by local and international intellectual property laws and treaties.
This Agreement does not convey an interest in or to the Platform but only a right to use the Platform according to the terms of this Agreement. Nothing in this Agreement
constitutes a waiver of the Company’s intellectual property rights.
9.2. Under no circumstances shall the Client obscure or remove any copyright, trademark or any other notices from any of the Company’s IP or Website or Platform.
9.3. The Company owns all the images displayed on its Website, the Platform and downloadable software and material. The Client may not use these images in any way other
than the manner which the Company provides them for.
9.4. The Client is permitted to store and print the information made available to him through the Company’s Website or Platform including documents, policies, text, graphics,
video, audio, software code, user interface design or logos. The Client is not permitted to alter, modify, publish, transmit, distribute, otherwise reproduce commercially exploit
that information, in whole or in part, in any format to any third party without the Company’s express written consent.
9.5. The Client represents and warrants that he will not use the IP or the Platform or Website in contravention to this Agreement, or for unauthorized or unlawful purposes and
that he will use the IP, Platform and Website only for the benefit of his Client Account and not on behalf of any other person.
10. Prohibited Actions on the Platform
10.1. It is absolutely prohibited for the Client to take any of the following actions:
(a) Use any software, which applies artificial intelligence analysis to the Company’s systems and/or Platform.
(b) Intercept, monitor, damage or modify any communication which is not intended for him.
(c) Use any type of spider, virus, worm, Trojan-horse, time bomb or any other codes or instructions that are designed to distort, delete, damage or disassemble the Platform or
the communication system or any system of the Company.
(d) Send any unsolicited commercial communication not permitted under applicable law or Applicable Regulations.
(e) Do anything that will or may violate the integrity of the Company computer system or Platform or cause such system(s) to malfunction or stop their operation.
(f) Unlawfully access or attempt to gain access, reverse engineer or otherwise circumvent any security measures that the Company has applied to the Platform.
(g) any action that could potentially allow the irregular or unauthorized access or use of the Platform.
(h) Unlawfully log into the platform and execute an order to buy or sell a Financial Instrument from a location or IP address originating from a region or jurisdiction where it is not
allowed for regulatory reasons. Residents from the following provinces are prohibited from trading with Rodeler Limited: Ontario, Canada and British Columbia, Canada.
10.2. Should the Company reasonably suspect that the Client has violated the terms of paragraph 10.1., the Company is entitled to take one or more of the following counter
measures of paragraph 14.2.
11. Safety of Access Data
11.1. The Client agrees to keep secret and not to disclose his Access Data to any person.
11.2. The Client should not write down his Access Data. If the Client receives a written notification of his Access Data, he must destroy the notification immediately.
11.3. The Client agrees to notify the Company immediately if he knows or suspects that his Access Data has or may have been disclosed to any unauthorized person. The
Company will then take steps to prevent any further use of such Access Data and will issue replacement Access Data. The Client will be unable to place any Orders until he
receives the replacement Access Data.
11.4. The Client agrees that he will co-operate with any investigation the Company may conduct into any misuse or suspected misuse of his Access Data.
11.5. The Client acknowledges that the Company bears no responsibility if unauthorized third persons gain access to information, including electronic addresses, electronic
communication, personal data and Access Data when the above are transmitted between the parties or any other party, using the internet or other network communication
facilities, post, telephone, or any other electronic means.
11.6. If the Company is informed from a reliable source that the Access Data of the Client may have been received by unauthorized third parties, the Company may, at its
discretion without having an obligation to the Client, deactivate the Client Account.
12. Execution of Orders
12.1. Orders placed on the Platform are executed according to the Summary of Best Interest and Order Execution Policy, found on the Company’s Website.
12.2. The Company will use reasonable efforts to execute an Order, but it is agreed and understood that despite the Company’s reasonable efforts transmission or execution
may not always be achieved at all for reasons beyond the control of the Company.
13. Decline of Client’s Orders
13.1. Without prejudice to any other provisions herein, the Company is entitled, at any time and at its discretion, without giving any notice or explanation to the Client to restrict
the Client’s trading activity, to cancel Orders, to decline or refuse to transmit or execute any Order of the Client, and the Client has no right to claim any damages, specific
performance or compensation whatsoever from the Company, in any of the following cases:
(a) Internet connection or communications are disrupted.
(b) In consequence of request of regulatory or supervisory authorities of or a court order.
(c) Where the legality or genuineness of the Order is under doubt.
(d) A Force Majeure Event has occurred.
(e) In an Event of Default of the Client.
(f) The Company has sent a notice of Termination of the Agreement to the Client.
(g) The system of the Company rejects the Order due to trading limits imposed.
(h) Under abnormal market conditions.
(i) The Client does not hold adequate funds in his Balance for the specific Order.
14. Events of Default
14.1. Each of the following constitutes an “Event of Default”:
(a) The failure of the Client to perform any obligation due to the Company.
(b) If an application is made in respect of the Client pursuant to the Bankruptcy Act or any equivalent act in another Jurisdiction (if the Client is an individual), if a partnership, in
respect of one or more of the partners, or if a company, a receiver, trustee, administrative receiver or similar officer is appointed, or if the Client makes an arrangement or
composition with the Client’s creditors or any procedure which is similar or analogous to any of the above is commenced in respect of the Client.
(c) The Client is unable to pay the Client’s debts when they fall due.
(d) Where any representation or warranty made by the Client in paragraph 29 is or becomes untrue.
(e) The Client (if the Client is an individual) dies or is declared absent or becomes of unsound mind.
(f) Any other circumstance where the Company reasonably believes that it is necessary or desirable to take any action set out in paragraph 14.2.
(g) An action set out in paragraph 14.2 is required by a competent regulatory authority or body or court.
(h) The Client involves the Company in any type of fraud or illegality or breach of Applicable Regulations or is at risk of involving the Company in any type of fraud or illegality or
breach of Applicable Regulations.
(h) In cases of material violation by the Client of the requirements established by legislation of the Republic of or other countries, such materiality determined in good faith by the
(i) If the Company suspects that the Client is engaged into money laundering activities, or terrorist financing, or card fraud, or other criminal activities.
(j) The Company reasonably suspects that the Client performed a prohibited action as set out in paragraph 10.
(k) The Company reasonably suspects that the Client performed abusive trading such as, but not limited to, scalping, arbitrage, manipulations or a combination of faster/slower
(l) The Company reasonably suspects that the Client opened the Client Account fraudulently.
14.2. If an Event of Default occurs the Company may, at its absolute discretion, at any time and without prior Written Notice, take one or more of the following actions:
(a) Terminate this Agreement immediately without prior notice to the Client.
(b) Cancel any Open Positions.
(c) Temporarily or permanently bar access to the Platform or suspend or prohibit any functions of the Platform.
(d) Reject or Decline or refuse to transmit or execute any Order of the Client.
(e) Restrict the Client’s trading activity.
(f) In the case of fraud, reverse the funds back to real owner or according to the instructions of the law enforcement authorities of the relevant country.
(g) Cancel of profits gained through abusive trading or the application of artificial intelligence in the Client Account.
(h) Immediately cancel all trades that were executed by the client.
(h) Take legal action for any losses suffered by the Company.
15. Trade Confirmations
15.1. The Company shall provide the Client with adequate reporting on his Orders. For this reason, the Company will provide the Client with an online access to his Client
Account via the Platform, which will provide him with sufficient information in order to comply with Rules in regards to client reporting requirements.
15.2. If the Client has a reason to believe that the Confirmation is wrong or if the Client does not receive any Confirmation when he should, the Client shall contact the Company
within three Business Days from the date the Company of the Order was sent or ought to have been sent (in the event that a Conformation was not sent). If the Client expresses
no objections during this period, the content is considered as approved by him and shall be deemed conclusive.
16. Client Money Handling Rules
16.1. The Company will promptly place any Client money it receives into one or more segregated account(s) with reliable financial institutions (i.e. an intermediate broker, a
bank, a market, a settlement agent, a clearing house or OTC counterparty) and the Client funds will be segregated from the Company’s own money and cannot be used in the
course of its business.
16.2. The Company may hold Client money and the money of other clients in the same account (omnibus account).
16.3. The Company shall not account to the Client for profits or interest earned on Client money (other than profit gained through trading Transactions from his Client Account(s)
under this Agreement) and the Client waives all right to interest.
16.4. The Company may deposit Client money in overnight deposits and will be allowed to keep any interest.
16.5. The Company may deposit Client money with a third party (i.e. intermediate broker, a bank, a market, a settlement agent, a clearing house or OTC counterparty) who may
have a security interest, lien or right of set-off in relation to that money.
61.6. Client money may be held on the Client’s behalf with an intermediate broker, a bank, a market, a settlement agent, a clearing house or OTC counterparty located within or
outside or the EEA. The legal and regulatory regime applying to any such person outside or the EEA will be different from that of and in the event of the insolvency or any other
equivalent failure of that person, the Client’s money may be treated differently from the treatment which would apply if the money was held in a Segregated Account in . The
Company will not be liable for the solvency, acts or omissions of any third party referred to in this paragraph.
16.7. The third party to whom the Company will pass money may hold it in an omnibus account and it may not be possible to separate it from the Client’s money, or the third
party’s money. In the event of the insolvency or any other analogous proceedings in relation to that third party, the Company may only have an unsecured claim against the third
party on behalf of the Client, and the Client will be exposed to the risk that the money received by the Company from the third party is insufficient to satisfy the claims of the
Client with claims in respect of the relevant account. The Company does not accept any liability or responsibility for any resulting losses.
16.8. The Company is a member of the Investors Compensation Fund (ICF). So, depending on his classification, the Client may be entitled to compensation from the ICF in the
event that the Company is unable to meet its obligations as explained in the document with the title Investors Compensation Fund, found on the Company’s Website.
16.9. It is understood that profit or loss from trading is deposited in/withdrawn from the Client Account at the end of the Business Day when the Order is completed.
17. Inactive and Dormant Client Accounts
17.1. If the Client Account is inactive for six months or more, the Company reserves the right to charge a monthly account maintenance fee. The exact fee schedule will be
calculated according to the currency denomination of the Client Account and is set out as follows: 10 EUR, 10 USD, 10 GBP, 1000 JPY, 20 TRY, 10 CHF, 50 CNY, or 400 RUB
or as changed by the Company and notified to the Client.
17.2. If the Client Account is inactive for four (4) years or more, and after notifying the Client in its last known address, the Company reserves the right to close the Client
Account and render it dormant. Money in the dormant account shall remain owing to the Client and the Company shall make and retain records and return such funds upon
request by the Client at any time thereafter.
17.3. In the event of inactivity or dormancy, the company reserves the right to cancel any unused (“active”) bonuses. The conditions set forth in Rodeler Limited’s Bonus Terms
and Conditions policy will apply.
18. Initial Activation, Deposits to and Withdrawals from the Client Account
18.1. The Client Account shall be activated upon the Client depositing the minimum initial deposit, according to the type of Client Account, as determined by the Company in its
discretion from time to time.
18.2. The Client may deposit funds into the Client Account at any time during the course of this Agreement. Deposits will be made via the methods accepted by the Company
from time to time. The Company will not accept third party or anonymous payments in the Client Account. The detailed information about deposit options is shown on the
18.3. The Company shall have the right to request the Client at any time any documentation to confirm the source of funds deposited into the Client Account. The Company
shall have the right to reject a deposit of the Client if the Company is not duly satisfied as to the legality of the source of funds.
18.4. If the Client makes a deposit, the Company shall credit the relevant Client Account with the relevant amount actually received by the Company within one Business Day
following the amount is cleared in the bank account of the Company.
18.5. If the funds sent by the Client are not deposited in the Client Account when they were supposed to, the Client shall notify the Company and request from the Company to
make a banking investigation of the transfer. The Client agrees that any charges of the investigation may be deducted from his Client Account or paid directly to the bank
performing the investigation. The Client understands and aggress that in order to perform the investigation the Client shall have to provide the Company with the requested
documents and certificates.
18.6. The Company shall effect withdrawals of Client funds upon the Company receiving a relevant request from the Client in the method accepted by the Company from time to
18.7. Upon the Company receiving an instruction from the Client to withdraw funds from the Client Account, the Company shall pay the said amount within five (5) Business
Days, if the following requirements are met:
(a) the withdrawal instruction includes all necessary information in the Personal Area;
(b) the instruction is to make a transfer to the originating account (whether that is a bank account, a payment system account etc) from which the money was originally deposited
in the Client Account or at the Client’s request to a bank account belonging to the Client;
(c) the account where the transfer is to be made belongs to the Client;
(d) at the moment of payment, the Client’s Balance exceeds the amount specified in the withdrawal instruction including all payment charges;
(e) there is no Force Majeure event which prohibiting the Company from effecting the withdrawal.
(f) the Client and must be fully verified according to Verification guidelines set forth on the website.
18.8. It is agreed and understood that withdrawals will only be effected towards the Client. The Company will not to make withdrawals to any other third party or anonymous
18.9. The Company reserves the right to decline a withdrawal request of the Client asking for a specific transfer method and the Company has the right to suggest an alternative.
18.10. All payment and transfer charges of third parties will be borne by the Client and the Company shall debit the relevant Client Account for these charges.
18.11. Withdrawal fees may apply depending on the Client. The applicable fees may be found on the Company’s Website.
18.12. Mistakes made by the Company during transfer of funds shall be refunded to the Client. It is understood that should the Client provide wrong instructions for a transfer,
the Company may be unable to correct the mistake and the Client may have to bear the loss.
19.1. The Company shall have a general lien on all funds held by the Company or its Associates or its nominees on the Client’s behalf until the satisfaction of his obligations.
20. Netting and Set-Off
20.1. If the aggregate amount payable by the Client is equal to the aggregate amount payable by the Company, then automatically the mutual obligations to make payment are
set-off and cancel each other.
20.2. If the aggregate amount payable by one party exceeds the aggregate amount payable by the other party, then the party with the larger aggregate amount shall pay the
excess to the other party and all obligations to make payment will be automatically satisfied and discharged.
20.3. The Company has the right to combine all or any Client Accounts opened in the Client name and to consolidate the Balances in such accounts and to set-off such
Balances in the event of Termination of the Agreement.
21. Fees, Taxes and Inducements
21.1. The Company does not charge trading fees or commissions on the Client.
21.2. Certain withdrawal fees, inactivity of Client Account fees may apply depending on the Client. The applicable fees may be found on the Company’s Website.
21.3. The Company may vary its fees from time to time. The Company will send a Written Notice to the Client informing of any changes, before they come into effect. The
variation will take effect from the date which the Company specifies in its notification to the Client.
21.4. It is agreed and understood that the Client shall be solely responsible for all filings, tax returns and reports which should be made to any relevant authority, whether
governmental or otherwise, and for payment of all taxes (including but not limited to any transfer or value added taxes), arising out of or in connection with his trading activity
with the Company hereunder.
21.5. The Client undertakes to pay all stamp expenses relating to this Agreement and any documentation which may be required for the currying out of the transactions under
21.6. Should the Company pay or receive any fees or inducements for the introduction of the Client, it shall notify the Client according to Applicable Regulations.
22.1. The Company’s official language is the English language and the Client should always read and refer to the main Website for all information and disclosures about the
Company and its activities. Translation or information provided in languages other than English is for informational purposes only and do not bind the Company or have any
legal effect whatsoever, the Company having no responsibility or liability regarding the correctness of the information therein.
23. Communications and Written Notices
23.1. Unless the contrary is specifically provided in this Agreement, any notice, request or other communication to be given to the Company by the Client under the Agreement
shall be sent to the Company’s address below (or to any other address which the Company may from time to time specify to the Client for this purpose) by email, facsimile, post
if posted in , or airmail if posted outside , or commercial courier service and shall be deemed delivered only when actually received by the Company at:
Email: [email protected]
23.2. In order to communicate with the Client, the Company may use any of the following methods: email, Platform’s internal mail, facsimile transmission, telephone, post,
commercial courier service, air mail or the Company’s Website.
23.3. The following methods of communication are considered as Written Notice from the Company to the Client: email, Platform’s internal mail, facsimile transmission, post,
commercial courier service, air mail or the Company’s Website.
23.4. The following methods of communication are considered as Written Notice from the Client to the Company: email, facsimile transmission, post, commercial courier service
or air mail or commercial courier.
23.5. Any communications sent to the Client (documents, notices, confirmations, statements, reports etc.) are deemed received:
(a) If sent by email, within one hour after emailing it and provided the email has left from the Company’s outlook.
(b) If sent by the Platform’s internal mail, immediately after sending it.
(c) If sent by facsimile transmission, upon receipt by the sender of a transmission report from its facsimile machine confirming receipt of the message by recipient’s facsimile
(d) If sent by telephone, once the telephone conversation has been finished.
(e) If sent by post, seven calendar days after posting it.
(f) If sent via commercial courier service, at the date of signing of the document on receipt of such notice.
(g) If sent by air mail, eight Business Days after the date of their dispatch.
(h) If posted on the Company Webpage, within one hour after it has been posted.
23.6. In order to communicate with the Client the Company will use the contact details provided by the Client whilst opening the Client Account or as updated latter on. Hence,
the Client has an obligation to notify the Company immediately of any change in the Client’s contact details.
23.7. Faxed documents received by the Company may be electronically scanned and reproduction of the scanned version shall constitute conclusive evidence of such faxed
24. Personal Data, Confidentiality, Recording of Telephone Calls and Records
24.1. The Company may collect client information directly from the Client (in his completed Account Opening Application Form or otherwise) or from other persons including, for
example, the credit reference agencies, fraud prevention agencies, banks, other financial institutions, third authentication service providers and the providers of public registers.
24.2. Client information which the Company holds is to be treated by the Company as confidential and will not be used for any purpose other than in connection with the
provision, administration and improvement of the Services, anti-money laundering and due diligence checks, for research and statistical purposes and for marketing purposes.
Information already in the public domain, or already possessed by the Company without a duty of confidentiality will not be regarded as confidential.
24.3. The Company has the right to disclose Client information (including recordings and documents of a confidential nature, card details) in the following circumstances:
(a) Where required by law or a court order by a competent Court.
(b) Where requested by or any other regulatory authority having control or jurisdiction over the Company or the Client or their associates or in whose territory the Company has
(C) To relevant authorities to investigate or prevent fraud, money laundering or other illegal activity.
(d) To such an extent as reasonably required so as to execute Orders and for purposes ancillary to the provision of the Services.
(e) To credit reference and fraud prevention agencies, third authentication service providers, banks and other financial institutions for credit checking, fraud prevention, anti-
money laundering purposes, identification or due diligence checks of the Client. To do so they may check the details the Client supplied against any particulars on any database
(public or otherwise) to which they have access. They may also use Client details in the future to assist other companies for verification purposes. A record of the search will be
retained by the Company.
(f) To the Company’s professional advisors provided that in each case the relevant professional shall be informed about the confidential nature of such information and commit
to the confidentiality herein obligations as well.
(g) To other service providers who create, maintain or process databases (whether electronic or not), offer record keeping services, email transmission services, messaging
services or similar services which aim to assist the Company collect, storage, process and use Client information or get in touch with the Client or improve the provision of the
Services under this Agreement.
(h) To data reporting service providers.
(I) To other service providers for statistical purposes in order to improve the Company’s marketing, in such a case the data will be provided in an aggregate form.
(j) To market research call centers that provide telephone or email surveys with the purpose to improve the services of the Company, in such a case only the contact details the
data will be provided.
(k) Where necessary in order for the Company to defend or exercise its legal rights to any court or tribunal or arbitrator or Ombudsman or governmental authority.
(l) At the Client’s request or with the Client’s consent.
(m) To an Affiliate of the Company or any other company in the same group of the Company.
24.4. If the Client is a natural person, the Company will use, store, process and handle personal information provided by the Client in connection with the provision of the
Services, in accordance the Processing of Personal Data (Protection of the Individual) Law of 2001 and the Company is obliged to supply the Client, on request, with a copy of
personal data which it holds about the Client (if any), provided that the Client pays an administrative fee.
24.5. By entering into this Agreement, the Client will be consenting to the transmittal of the Client’s personal data outside the European Economic Area, according to the
provisions of Processing of Personal Data (Protection of the Individual) Law of 2001 for the reasons specified in paragraph 24.3.
24.6. Telephone conversations between the Client and the Company may be recorded and kept by the Company and recordings will be the sole property of the Company. The
Client accepts such recordings as conclusive evidence of the Orders or conversations so recorded.
24.7. The Client accepts that the Company may, for the purpose of administering the terms of the Agreement, from time to time, make direct contact with the Client by
telephone, fax, email, or post.
24.8. The Client accepts that the Company or any Affiliate of the Company or any other company in the same group of the Company may make contact with the Client, from
time to time, by telephone, fax, email or post for marketing purposes to bring to the Client’s attention products or services that may be of interest to him or to conduct market
24.9. Under Applicable Regulations, the Company will keep records containing Client personal data, trading information, account opening documents, communications and
anything else which relates to the Client for at least five years after termination of the Client Agreement.
25. Amendment of the Agreement
25.1. The Company may upgrade the Client Account or enhance the services offered to the Client if it reasonably considers this is to the Clients advantage and there is no
increased cost to the Client.
25.2. The Company may also change any terms of the Agreement for any of the following reasons:
(a) Where the Company reasonably considers that:
• the change would make the terms of the Agreement easier to understand; or
• the change would not be to the disadvantage of the Client.
(b) To cover:
• the involvement of any service or facility the Company offers to the Client; or
• the introduction of a new service or facility; or
• the replacement of an existing service or facility with a new one; or the withdrawal of a service or facility which has become obsolete, or has ceased to be widely used, or has
not been used by the Client at any time in the previous year, or it has become very expensive for the Company to offer.
(c) To enable the Company to make reasonable changes to the services offered to the Client as a result of changes in:
• the banking, investment or financial system; or
• technology; or
• the systems used by the Company to run its business.
(d) As a result of a request of or of any other authority or as a result of change or expected change in Applicable Regulations.
(e) Where the Company finds that any term in the Agreement is inconsistent with Applicable Regulations it will not rely on that term but treat it as if it did reflect the relevant
Applicable Regulations and shall update the Agreement to reflect the Applicable Regulations.
25.3. As long as the Client is able to end the Agreement without charge, the Company may change any of the terms of the Agreement for any reason not listed under paragraph
25.4. For any change made under paragraphs 25.2. and 25.3., the Company shall provide the Client with advance notice of at least three (3) Working Days. However, the Client
acknowledges that a change which is made to reflect a change of Applicable Regulations may, if necessary, takes effect immediately.
25.5. For any change made under (d) and (e) of paragraph 25.2., the notice of the Company shall be a Written Notice including a post on the Company’s Website. For any other
change the Company shall provide a Written Notice to the Client; where the Company elects to provide such Written Notice via a post on the Website, the Company shall also
provide the said Written Notice with an additional method.
25.6. When the Company provides Written Notice of changes under paragraph 25.3. it shall tell the Client the date it comes into effect. The Client shall be treated as accepting
the change on that date unless, prior to the said date, the Client informs the Company that the Client wishes to terminate the Agreement and not accept the change. The Client
shall not have to pay any charges as a result of terminating in this case, other than costs due and payable for Services offered until then.
26. Termination and Results of Termination
26.1. Without prejudice to the Company’s rights under this Agreement to terminate it without immediately without prior notice to the Client, each Party may terminate this
Agreement with immediate effect by giving at least five Business Days Written Notice to the other Party.
26.2. Termination by any Party will not affect any obligation which has already been incurred by either Party or any legal rights or obligations which may already have arisen
under the Agreement or any transactions made hereunder.
26.3. Upon termination of this Agreement, all amounts payable by the Client to the Company will become immediately due and payable including (but without limitation) all
outstanding costs and any other amounts payable to the Company, any charges and additional expenses incurred or to be incurred by the Company as a result of the
termination of the Agreement.
26.4. Once notice of termination of this Agreement is sent:
(a) the Client will have an obligation close all his Open Positions. If he fails to do so, upon termination, the Company will close any Open Positions;
(b) the Company will be entitled to cease to grant the Client access to the Platform or may limit the functionalities the Client is allowed to use on the Platform;
(c) the Company will be entitled to refuse to accept new Orders from the Client;
(d) the Company will be entitled to refuse to the Client to withdraw money from the Client Account and the Company reserves the right to keep Client’s funds as necessary to
close positions which have already been opened and/or pay any pending obligations of the Client under the Agreement.
26.5. Upon Termination any or all the following may apply:
(a) The Company has the right to combine any Client Accounts of the Client, to consolidate the Balances in such Client Accounts and to set off those Balances;
(b) The Company has the right to close the Client Account(s);
(c) The Company has the right to convert any currency;
(d) The Company has the right to close out the Client’s Open Positions;
(e) In absence of illegal activity or suspected illegal activity or fraud of the Client or instructions from the relevant authorities, if there is Balance in the Client’s favour, the
Company will (after withholding such amounts that in the Company’s absolute discretion considers appropriate in respect of future liabilities) pay such Balance to the Client as
soon as reasonably practicable and supply him with a statement showing how that Balance was arrived at and, where appropriate, instruct any Nominee or/and any Custodian
to also pay any applicable amounts. Such funds shall be delivered in accordance to the Client’s Instructions to the Client. It is understood that the Company will effect payments
only to an account in the name of the Client. The Company has the right to refuse, at its discretion, to effect thirty party payments.
27. Force Majeure
27.1. A Force Majeure Event includes without limitation each of the following:
(a) Government actions, the outbreak of war or hostilities, the threat of war, acts of terrorism, national emergency, riot, civil disturbance, sabotage, requisition, or any other
international calamity, economic or political crisis.
(B) Act of God, earthquake, tsunami, hurricane, typhoon, accident, storm, flood, fire, epidemic or other natural disaster.
(c) Labour disputes and lock-out.
(d) Suspension of trading on a Market, or the fixing of minimum or maximum prices for trading on a Market, a regulatory ban on the activities of any party (unless the Company
has caused that ban), decisions of state authorities, governing bodies of self-regulating organizations, decisions of governing bodies of organized trading platforms.
(e) A financial services moratorium having been declared by appropriate regulatory authorities or any other acts or regulations of any regulatory, governmental, supervisory,
regulatory or supranational body or authority.
(f) Breakdown, failure or malfunction of any electronic, network and communication lines (not due to the bad faith or willful default of the Company).
(g) Any event, act or circumstances not reasonably within the Company’s control and the effect of that event(s) is such that the Company is not in a position to take any
reasonable action to cure the default.
(h) The imposition of limits or special or unusual terms on the trading in any such market or on any such event.
27.2. If the Company determines in its reasonable opinion that a Force Majeure Event exists (without prejudice to any other rights under the Agreement) the Company may
without prior notice and at any time take any or all of the following steps:
(a) Suspend or modify the application of any or all terms of the Agreement to the extent that the Force Majeure Event makes it impossible or impractical for the Company to
comply with them.
(b) Take or omit to take all such other actions as the Company deems to be reasonably appropriate in the circumstances with regard to the position of the Company, the Client
and other clients.
(c) Shut down the Platform in case of malfunction for maintenance or to avoid damage.
(d) Cancel any Client Orders.
(e) Refuse to accept Orders from Clients.
(f) De-activate the Client Account.
27.3. Except as expressly provided in this Agreement, the Company will not be liable or have any responsibility for any type of loss or damage arising out of any failure,
interruption, or delay in performing its obligations under this Agreement where such failure, interruption or delay is due to a Force Majeure event.
28. Limitations of Liability and Indemnity
28.1. In the event the Company provides information, recommendations, news, information relating to transactions, market commentary or research to the Client (or in
newsletters which it may post on its Website or provide to subscribers via its Website or otherwise), the Company shall not, in the absence of its fraud, willful default or gross
negligence, be liable for any losses, costs, expenses or damages suffered by the Client arising from any inaccuracy or mistake in any such information given.
28.2. The Company will not be held liable for any loss or damage or expense or loss incurred by the Client in relation to, or directly or indirectly arising from but not limited to:
(a) Any error or failure or interruption or disconnection in the operation of the Platform, or any delay caused by the Client Terminal or Transactions made via the Client Terminal,
any technical problems, system failures and malfunctions, communication line failures, equipment or software failures or malfunctions, system access issues, system capacity
issues, high internet traffic demand, security breaches and unauthorized access, and other similar computer problems and defects.
(b) Any failure by the Company to perform any of its obligations under the Agreement as a result of Force Majeure Event or any other cause beyond its control.
(c) Any person obtaining the Client’s Access Data that the Company has issued to the Client prior to the Client’s reporting to the Company of the misuse of his Access Data.
(d) Unauthorized third persons having access to information, including electronic addresses, electronic communication, personal data and Access Data when the above are
transmitted between the Parties or any other party, using the internet or other network communication facilities, post, telephone, or any other electronic means.
(e) Any of the risks of the Risks Disclosure and Warnings Notice, found on the Company’s Website.
(f) Any changes in the rates of tax.
(g) Any actions or representations of the Introducer.
(h) The contents, correctness, accuracy and completeness of any communication spread by the use of the Platform.
(i) Any acts or omissions (including negligence and fraud) of the Client.
28.3. If the Company, its Directors, Officers, employees, Affiliates, or Agents incur any claims, damage, liability, costs or expenses, which may arise in relation to the execution
or as a result of the execution of the Agreement and/or in relation to the provision of the Services and/or in relation to the use of the Platform, that the Company, its Directors,
Officers, employees, Affiliates, or Agents bear no responsibility whatsoever, it is the Client’s responsibility to indemnify the Company for such.
28.4. The Company shall in no circumstances be liable to the Client for any consequential, special, incidental or indirect losses, damages, loss of profits, loss of opportunity
(including in relation to subsequent market movements), costs or expenses the Client may suffer in relation to the Agreement, the provision of the Services or the use of the
28.5. The Company’s cumulative liability to the Client shall not exceed the fees paid to the Company under this Agreement in relation to the particular Client for the Provision of
the Services and use of the Platform.
29. Representations and Warranties
29.1. The Client represents and warrants to the Company the following:
(a) The Client is at least 18 years old, or the age of legal consent for engaging in financial investment activities under the laws of any jurisdiction that applies to him.
(b) The Client is of sound mind and capable of taking decisions for his own actions.
(c) There are no restrictions on the markets or financial instruments in which any Transactions will be sent for execution, depending on the Client’s nationality or religion.
(d) All actions performed under the Agreement will not violate any law or rule applicable to the Client or to the jurisdiction in which the Client is resident, or any agreement by
which the Client is bound or by which any of the Client’s assets or funds are affected.
(e) The Client is duly authorized to enter into the Agreement, to give Orders and to perform its obligations here under.
(f) The Client is the individual who has completed the Account Opening Application Form or, if the Client is a company, the person who has completed Account Opening
Application Form on the Client’s behalf is duly authorized to do so.
(g) The Client is acting as a principal and not as agent, representative, trustee, custodian on behalf of someone else. The Client may act on behalf of someone else only if the
Company specifically consents to this in writing and provided all the documents required by the Company for this purpose are received.
(h) The information provided by the Client to the Company in the Account Opening Application Form and at any time thereafter is true, accurate and complete and the
documents handed over by the Client are valid and authentic.
(i) The Client has read and fully understood the terms of the Agreement including the information in the Appendices.
(j) The Client funds used for trading are not in any direct or indirect way the proceeds of any illegal activity or used or intended to be used for terrorist financing.
(k) The Client is not a Politically Exposed Person and does not have any relationship (for example relative or business associate) with a person who holds or held in the last
twelve months a prominent public position. If the above statement is untrue and in the event that the Client has not disclosed this already in the Account Opening Application
Form, he will inform the Company as soon as possible will notify the Company if at any stage during the course of this Agreement he becomes a Politically Exposed Person.
(l) He has read and understands the Risks Disclosure and Warnings Notice found on the Company’s Website.
(m) The Client consents to the provision of the information of the Agreement by means of a Website.
(n) The Client confirms that he has regular access to the internet and consents to the Company providing him with information, including, without limitation, information about
amendments to the terms and conditions, costs, fees, this Agreements, Policies and information about the nature and risks of investments by posting such information on the
30. Complaints and Disputes
30.1. If the Client wishes to report a complaint, he must send an email at [email protected] . The Company will send an initial response within two Business Days from the receipt
of the Client complaint. If the complaint requires further investigation and the Company cannot resolve it within two Business Days, the Company will issue a holding response.
When a holding response is sent, it will indicate when the Company will make further contact (which should be within eight weeks of receipt of the Complaint).
30.2. If a situation arises which is not expressly covered by this Agreement, the Parties agree to try to resolve the matter on the basis of good faith and fairness and by taking
such action as is consistent with market practice.
30.3. It is noted that the Client has the right to make a complaint at the Financial Ombudsman body of , once this body is activated.
30.4. The Client’s right to take legal action remains unaffected by the existence or use of any complaints procedures referred to above.
31. Applicable and Governing Law and Applicable Regulations
31.1. If a settlement is not reached by the means described in paragraph 29, all disputes and controversies arising out of or in connection with the Agreement shall be finally
settled in court in .
31.2. This Agreement is protected by the Laws .
31.3. All transactions on behalf of the Client shall be subject to Applicable Regulations and any other public authorities which govern the operation of the Investment Firms, as
they are amended or modified from time to time. The Company shall be entitled to take or omit to take any measures which it considers necessary to ensure compliance with the
Applicable Regulations, the relevant market rules. Any such measures as may be taken shall be binding on the Client.
32.1. Should any part of this Agreement be held by any Court of competent jurisdiction to be unenforceable or illegal or contravene any rule, regulation or by law of any Market
or regulator, that part will be deemed to have been excluded from this Agreement from the beginning, and this Agreement will be interpreted and enforced as though the
provision had never been included and the legality or enforceability of the remaining provisions of the Agreement or the legality, validity or enforceability of this provision in
accordance with the law and/or regulation of any other jurisdiction, shall not be affected.
33. Non-Exercise of Rights
33.1. Either Party’s failure to seek redress for violations, or to insist upon strict performance, of any condition or provision of this Agreement, or its failure to exercise any or part
of any of right or remedy to which that Party is entitled under this Agreement, shall not constitute an implied waiver thereof.
34.1. The Company may at any time transfer, assign or novate any of its rights, benefits or obligations under this Agreement or the entire Agreement subject to providing
previous Written Notice to the Client.
34.2. The Company may sell, transfer or otherwise share some or all of our assets, including among others your Personal Information and Log Data, in connection with a
merger, acquisition, reorganization or sale of all or substantially all of our shares or assets, or in the event of our bankruptcy.
34.3. The Client may not transfer, assign, charge, novate or otherwise transfer or purport to do so the Client’s rights or obligations under the Agreement.
35.1. In cases where the Client is introduced to the Company through a third person such as a business introducer or associate network who performs marketing for the
Company (both called “Introducer”), the Client acknowledges that the Company is not responsible or accountable for the conduct and/or representations of the Introducer and
the Company is not bound by any separate agreements entered into between the Client and the Introducer.
35.2. The Client acknowledges and confirms that his agreement or relationship with the Introducer may result in additional costs, since the Company may be obliged to pay
commission fees or charges to the Introducer. If such apply they will be disclosed to the Client as provided under Applicable Regulations.
36.1. All rights and remedies provided to the Company under the Agreement are cumulative and are not exclusive of any rights or remedies provided by law.
36.2. Where the Client comprises two or more persons, the liabilities and obligations under the Agreement shall be joint and several. Any warning or other notice given to one of
the persons which form the Client shall be deemed to have been given to all the persons who form the Client. Any Order given by one of the persons who form the Client shall
be deemed to have been given by all the persons who form the Client.
36.3. In the event of the death or mental incapacity of one of the persons who form the Client, all funds held by the Company or its Nominee, will be for the benefit and at the
order of the survivor(s) and all obligations and liabilities owed to the Company will be owed by such survivor(s).